Refund policy
30-day return window
We offer a full 30-day return policy. You have 30 days from the date you receive your item to request a return. This is in addition to your statutory rights under the UK Consumer Rights Act 2015, which gives you the right to a full refund within 14 days of receiving your order if you change your mind.
To be eligible, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to start a return
To initiate a return, contact us at support@Tivaro.shop or call us at +441733962212. Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return processing time
Once we receive your returned item, please allow 14 business days for us to inspect and process your return. We will notify you by email once your refund has been approved. Approved refunds are automatically credited to your original payment method within 14 days of us receiving the returned item, in accordance with the Consumer Contracts Regulations 2013.
Damages and issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@Tivaro.shop so we can evaluate the issue and make it right. Under the UK Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund for faulty goods.
Exceptions and non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalised products, sealed hygiene products that have been opened, digital downloads, and gift cards. Please contact us if you have questions about your specific item.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Contact us
Tivaro · 5 Burghfield Green, Peterborough, PE4 7AW, United Kingdom · support@Tivaro.shop · +441733962212